Introduction and Delivery Coverage
At Yoritarencaryn, we aim to make the delivery of your furniture order clear and convenient. This Shipping Policy explains where we deliver, how shipping charges are calculated, how long order preparation and transportation may take, and what to do if a delivery issue occurs.
We currently provide shipping throughout the United States. Delivery availability and estimated arrival times may depend on the destination address, carrier operations, and the circumstances of each order.
Please provide complete and accurate delivery information when placing your order so that we can arrange shipment efficiently.
Shipping Rates
Shipping charges are calculated according to the total order amount, as follows.
Orders with a total amount of $125.93 or more qualify for free shipping.
Orders with a total amount below $125.93 are subject to a shipping fee of $11.52.
The applicable shipping charge will be reflected in the order total during checkout. Please review the final amount before submitting your purchase.
Order Processing Time
Order preparation generally takes 2–3 business days. During this stage, we prepare the order for dispatch and coordinate the necessary shipping arrangements.
Processing time is separate from transit time. The processing period does not begin or end at the same point as the carrier's transportation period, so both stages should be considered when estimating when an order may arrive.
Processing may occasionally take longer if an order requires additional verification, if product availability changes, or if operational circumstances affect preparation. If a significant issue affects fulfillment, we will make reasonable efforts to communicate relevant information.
Shipping Method and Estimated Transit Time
We use DHL as our designated shipping carrier. After an order has been dispatched, the estimated transit time is 8–12 business days.
Transit time begins after dispatch and is separate from the 2–3 business days generally needed to process an order. The combined processing and transit periods provide an estimate rather than a guaranteed delivery date.
Actual arrival may vary because of carrier capacity, weather conditions, public holidays, transportation disruptions, delivery-address issues, or other circumstances beyond reasonable control. We will make reasonable efforts to address delivery concerns when they arise.
Tracking Your Order
Once tracking information becomes available, you may use the tracking details provided in your shipping confirmation or other order-related communication to follow your shipment.
Carrier tracking information may not appear immediately after dispatch. Updates can take time to become available as the package moves through the carrier's network.
If you cannot locate your tracking details, the information has not updated for an extended period, or the shipment appears to be delayed, please contact our customer service team with your order number and the relevant details. We will review the available information and assist with the next appropriate steps.
Delivery Delays and Shipping Issues
The stated delivery periods are estimates. A shipment may take longer than expected because of severe weather, carrier network interruptions, seasonal shipping volumes, public holidays, or other transportation-related circumstances.
If your order has not arrived within the estimated transit period, please contact us so that we can review the shipment status. Where appropriate, we may seek clarification from the carrier or investigate the available tracking information.
A delay does not automatically determine the outcome of a claim or request. Each situation will be assessed according to the available information, the circumstances of the shipment, and applicable law.
Damaged, Lost, or Incorrect Deliveries
If your furniture arrives damaged, a package appears to be missing, or the delivered item does not match your order, please notify us as soon as reasonably possible.
To help us assess the issue, please provide your order number and a clear description of what happened. Where reasonably possible, photographs of the item, packaging, or visible damage may help us understand the circumstances.
We will review the information provided and take reasonable steps to determine the appropriate resolution. Depending on the circumstances, this may involve checking the carrier's records or discussing available options with you.
The handling of damaged, lost, or incorrectly delivered goods will be subject to the facts of the case and applicable consumer protection laws. Nothing in this policy excludes or limits any responsibility or remedy that cannot legally be excluded or limited.
Shipping Address and Delivery Responsibility
Customers are responsible for entering a complete and accurate shipping address and providing contact information that can be used for delivery-related communication.
If you discover an error in your delivery details, please contact us promptly. Address changes may be possible before dispatch, depending on the order's processing status. Once a shipment has entered the carrier's network, a change may no longer be possible or may require additional coordination.
Please ensure that the delivery location is suitable for receiving the ordered furniture. If an address is incomplete or inaccurate, delivery may be delayed or unsuccessful. We will consider the circumstances of each case and handle any resulting issue in accordance with applicable law.
We will not use an address-related issue or carrier delay as a basis to disregard legal responsibilities that apply to the transaction.
Order Changes and Cancellations During Transit
If you need to change or cancel an order, contact us as early as possible and provide your order number together with the requested change.
Requests received before dispatch may be considered according to the order's current processing status. Once an order has been dispatched, we may be unable to stop the shipment or change its destination through the normal shipping process.
Submitting a change or cancellation request does not mean that the request has been approved. We will review what can reasonably be done based on the shipment status and applicable requirements.
If an order cannot be changed or stopped after dispatch, any further options will depend on the circumstances and the rights available under applicable law. Nothing in this section removes a cancellation, withdrawal, refund, or other right that must be provided by law.
Taxes and Customs Clearance
Applicable taxes are included in the displayed product prices. We have arranged for our logistics provider to handle customs clearance directly as part of the shipping arrangements described in this policy.
Under these arrangements, customers are not expected to make additional payments for the standard shipping and customs-clearance process described above.
If an unusual circumstance arises that may affect the delivery or require clarification, please contact us before making assumptions about any charge. Any handling of such a situation will be based on the actual circumstances and applicable law.
Contact Information
If you have questions about shipping, tracking, delivery delays, damaged packages, or other delivery concerns, please contact us using the details below.
Email: contact@yoritarencaryn.com
Phone: +1 (940) 627-3846
Mailing Address: 500 E Highmeadow Dr #4209, Aubrey, TX 76227, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time (CT)