We want you to have a clear and reliable experience when purchasing furniture from us. This policy explains your options for withdrawing from a purchase where applicable, requesting a return, canceling an order, and obtaining a refund. We aim to handle every request fairly and in accordance with applicable consumer protection laws.
Voluntary 14-Day No-Reason Return Option
We voluntarily offer a 14-day no-reason return option for eligible furniture purchases. You may notify us that you wish to return an eligible item within 14 calendar days after the day you or a person you designate, other than the carrier, receives the item. You do not need to provide a reason to use this voluntary option.
To exercise this option, send us a clear statement of your decision by email within the 14-day period. Please include your order number and the item you wish to return. You are not required to wait for approval before notifying us of your decision, although you should follow the return shipping instructions provided for sending the item back.
This 14-day option is a voluntary benefit offered under our return policy. It is not represented as a universal statutory withdrawal right under United States federal law. If mandatory law applicable to your transaction provides a separate withdrawal or cancellation right, that right will apply according to its own requirements.
For a voluntary return, please handle the furniture with reasonable care and retain its components and accessories. You may be responsible for any diminished value caused by handling beyond what is reasonably necessary to inspect the item's nature, characteristics, and condition, where such responsibility is permitted by applicable law.
Standard Returns Within 21 Days
In addition to the 14-day no-reason option, you may request a standard voluntary return within 21 calendar days after delivery. This extended return option is subject to reasonable eligibility checks, including the condition of the furniture and whether its components and accessories are present.
Standard returns may be requested when a product no longer meets your preferences or is otherwise eligible under this policy. Items showing excessive use, unauthorized modification, missing parts, or damage caused after delivery may not qualify for a voluntary return. Any decision will remain subject to applicable consumer protection laws.
The 21-day period is a store return policy, not a statement of a statutory deadline for every consumer claim. It does not limit rights or remedies available for defective, damaged, misrepresented, or incorrectly supplied goods.
Commercial Exchanges
We do not offer direct exchanges for changes in personal preference, color, style, or size. Furniture can vary in dimensions, configuration, stock availability, and transportation requirements. Processing a return and placing a separate order is generally a more practical way to obtain a different item.
If your purchase qualifies for a return, you may return it under the applicable procedure and place a new order for your preferred furniture.
This restriction applies only to commercial convenience exchanges. It does not remove any legally required right to repair, replacement, refund, or another remedy for defective or nonconforming goods.
Order Cancellations
Before Shipment
You may request cancellation while your order has not yet shipped. Once cancellation is confirmed, we will refund the full amount paid for the canceled order to the original payment method.
Please contact us promptly because an order may enter fulfillment before we receive and process your request. Any mandatory cancellation and refund requirements under applicable law will take precedence over ordinary processing procedures.
After Shipment
An order that has already shipped generally cannot be canceled directly because it may be in transit. You may still exercise the voluntary 14-day no-reason return option, request a standard return within 21 days of delivery, or pursue any remedy available under applicable law.
If an order cannot be shipped as promised, any cancellation option and refund will be handled in accordance with applicable law.
Damaged, Defective, or Incorrect Furniture
Please inspect your furniture after delivery. If an item arrives damaged, has a defect, is missing essential components, or materially differs from what you ordered, contact us as soon as reasonably possible.
Include your order number, a description of the issue, and photographs of the item and packaging when available. Please keep the packaging and affected components where practical until we provide instructions. Do not arrange a return to an unconfirmed address.
Depending on the circumstances and applicable law, the appropriate resolution may include a full refund, partial refund, repair, replacement, or another legally required remedy. If the problem is attributable to us or the carrier, we will provide appropriate instructions and cover reasonable return shipping costs where required by law or otherwise confirmed by us.
These claims will be assessed separately from ordinary change-of-mind returns. The standard return period will not be used to improperly exclude mandatory rights relating to defective or incorrectly supplied goods.
How to Request a Return
Send a Return Notice
Email contact@yoritarencaryn.com with your order number and the item you wish to return. For the voluntary 14-day no-reason option, a clear statement that you wish to withdraw from the purchase is sufficient notice; you do not need to provide a reason.
For standard returns or product-related claims, please also describe the circumstances and provide relevant photographs where available.
Receive Return Instructions
We will provide the applicable return instructions, including the return address, packaging guidance, shipping arrangements, and any applicable label details. For a no-reason return notice, we will acknowledge and process the request in accordance with the terms of the voluntary option and applicable law.
Pack and Send the Furniture
For approved returns, we will provide an electronic return shipping label for you to download and print. Pack the furniture securely and include its relevant components and accessories. Use the specified shipping method and retain the tracking number and shipping receipt.
Unless applicable law requires otherwise, the item should be returned without undue delay and within the return period specified in the instructions. Where a statutory withdrawal regime applies, its legally prescribed return deadline and requirements will govern.
Inspection and Resolution
When the returned item arrives, we may reasonably inspect its condition to determine whether any permitted adjustment applies. Inspection must not be used to delay a refund beyond a deadline imposed by applicable law.
If a refund is due, we will process it according to the applicable rules and the refund terms below.
Return Labels and Shipping Costs
For returns handled through our standard return process, we provide an electronic return label that you can download and print.
For a voluntary return based on personal preference, you are responsible for the direct return shipping cost unless we expressly agree otherwise or applicable law requires us to pay it. Any permitted deduction or fee will be disclosed clearly before it is applied. We do not impose an undisclosed fixed handling fee.
For furniture that arrives damaged, defective, or incorrect due to an issue for which we are responsible, we will cover reasonable return shipping costs where required by applicable law or otherwise confirmed by us.
If a mandatory withdrawal right applies to the transaction, the allocation of return costs and any permissible deductions will follow that legal regime. No fee or deduction will be imposed where prohibited by law.
Refund Processing
Voluntary Returns and Order Cancellations
For an eligible returned item that must be sent back, we generally initiate the refund within 1–5 business days after the item has been received and any necessary inspection has been completed.
For an order canceled before shipment, we initiate the full refund after cancellation is confirmed.
These are our ordinary processing estimates. They do not extend or override any mandatory statutory refund deadline.
Refunds Under a Statutory Withdrawal Right
Where applicable law grants you a statutory right to withdraw from a contract, the refund deadline and amount will be determined by that law. For example, where the applicable legal regime requires reimbursement within 14 calendar days after notice of withdrawal, we will follow that deadline and any lawful conditions governing reimbursement.
Under legal regimes that permit reimbursement to be withheld until the goods are returned or evidence of dispatch is provided, we may rely on that condition only to the extent the law allows. Any required refund of eligible standard delivery charges and any lawful exception for additional delivery costs will be handled according to the applicable rules.
Refund Method and Bank Processing
Refunds are generally issued to the original payment method. Depending on the circumstances and applicable law, the refund may be full or partial. Any deduction must have a valid basis and comply with the applicable requirements.
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
For refunds processed under our ordinary procedure, the amount is estimated to appear in your account within 2–3 business days after we initiate the refund. Actual posting times depend on your bank, card issuer, or payment provider. This estimate does not replace a shorter statutory deadline.
If the refund has not appeared after the expected period, please contact your payment provider and then reach out to us with your order number if further assistance is needed.
Consumer Rights and Applicable Law
This policy does not waive or restrict any consumer right that cannot legally be excluded under applicable federal, state, or local law.
United States federal law does not establish a universal 14-day no-reason withdrawal right for every online furniture purchase. Certain transactions may be covered by specific cancellation laws, and state laws may provide additional protections. The voluntary 14-day option described above is a return benefit offered by us and should not be confused with a statutory right that applies only in particular circumstances.
If a statutory withdrawal or cancellation regime applies to your transaction, its requirements concerning notice, deadlines, return costs, refunds, repairs, replacements, and other remedies take precedence over any inconsistent term in this policy.
Contact Us
For return notices, order cancellations, damaged-item reports, or refund questions, please contact us using the information below.
Email: contact@yoritarencaryn.com
Phone: +1 (940) 627-3846
Mailing Address: 500 E Highmeadow Dr #4209, Aubrey, TX 76227, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time (CT)