Order Cancellation Policy

Understanding Your Cancellation Options

At Yoritarencaryn, we understand that plans may change after an order has been placed. This policy explains how to request a cancellation, how the status of your furniture order affects the available options, and what to expect if a refund is approved.

Cancellation requests are handled according to the stage of order fulfillment. Submitting a request does not automatically mean that an order has been canceled. We will review the order status and communicate the outcome through the available contact channels.

When to Request a Cancellation

If you no longer wish to proceed with an order, please contact us as soon as possible. Furniture orders may move from initial processing to dispatch within a relatively short period, so an early request gives us a better opportunity to determine whether the shipment can still be stopped.

When contacting us, please include your order number, the name associated with the purchase, and a clear request to cancel. These details help us identify the transaction and assess its current status.

Cancellation Before Dispatch

If your order has not yet been dispatched, we will review whether it is still possible to stop the order before shipment.

When a pre-dispatch cancellation is approved, the order will be canceled and the eligible amount paid for that order will be refunded. If preparation or shipping arrangements have already progressed, we may need to verify the order status before confirming the result.

Please wait for confirmation rather than assuming that the order has been canceled immediately after sending a request. If the order has already entered the dispatch process, cancellation may no longer be possible through the standard order-handling procedure.

Requests After Dispatch

Once an order has been dispatched, it may no longer be possible to cancel it directly because the shipment may already be moving through the carrier's network.

If you contact us after dispatch, we will review the circumstances and explain any available options. Depending on the shipment status and the applicable requirements, the next step may involve the delivery process or a return request rather than a direct cancellation.

A post-dispatch request will not automatically be rejected solely because the package has left our facility. Any cancellation, withdrawal, return, or refund rights that apply under law remain unaffected by this policy.

Refund Processing and Timing

For an approved cancellation that qualifies for a refund, we generally initiate the refund within 1–5 business days after the cancellation has been approved and the necessary order checks have been completed.

After the refund has been initiated, the funds are expected to appear in the original payment account within approximately 2–3 business days. The actual posting time may vary depending on the payment provider, card issuer, bank, or other financial institution involved.

The refund initiation period and the estimated time for funds to appear in an account are separate stages. The second period begins after the refund has been initiated, not when the cancellation request is first submitted.

If the expected period has passed and the refund is still not visible, please contact us with your order number so that we can review the available refund information.

Order Issues and Special Circumstances

If we cannot fulfill an order because an item is unavailable or a material order issue prevents completion, we will review the situation and communicate the available options. Where a refund is due, it will be handled in accordance with the circumstances and applicable law.

If you received an incorrect or damaged item, please contact us with your order number and a description of the issue. Photographs may be helpful where reasonably available. We will review the information and determine an appropriate response based on the facts and applicable requirements.

This policy does not establish a cancellation fee or other charge that has not been disclosed and agreed to where required. It also does not remove any mandatory consumer rights or remedies provided by applicable law.